What products and services does Hilton hotel offer?
The Hilton Hotel provide products and services for leisure travellers and business travellers. They maximize sales by offering extra services such as bed & breakfast, family fun packages and conference facilities.
What is Hilton process?
Based on this, Hilton conducts a thorough and often lengthy interview process to ensure new hires continue the tradition of excellence regardless of their role. The process begins with an online application followed by a phone interview and in-person interviews for those who make the cut.
What is the main function of the front office manager?
Key responsibilities: Managing and training the concierge, night auditor and team of receptionists. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk.
What are the front office personality?
A warm personality, and smart appearances. A keen interest in people, and polite and courteous nature. Poise under pressure, keeping his cool and problem solver.
What is the main function of a hotel?
The primary function of a hotel is to provide lodging for guests. Types of hotels range from basic overnight facilities, such as inns and motels that cater to business travellers and tourists, to elaborate luxury complexes, such as resorts, spas and convention hotels.
What are the main departments in a hotel?
The Main Departments In a Hotel Or Resort
- Front Office Department.
- Housekeeping Department.
- Food and Beverage Service Department.
- Kitchen or Food Production Department.
- Engineering and Maintenance Department.
- Accounts and Credits Department.
- Security Department.
- Human Resources (HR) Department.
How important is night audit?
Night audit reports provide important insights into your property’s daily transactions, payments, open invoices, reservations, and general numbers for the day. These reports help paint the picture on how to keep costs down and enhance the bottom line.