Can you get your money back from IMVU?

Can you get your money back from IMVU?

IMVU Refund Policy All purchases made, whether credits, upgrades, or virtual products (i.e., from the catalog) are final. We cannot process refunds outside of the aforementioned instances. Also, IMVU takes account security very seriously.

How do you get off hold on IMVU?

In order to lift the hold from your account, please contact us by filing a ticket, or by our VIP chat. Please be sure to have the following information on hand for verification: If you have used a credit/debit/gift card to purchase, please provide the name and last 4 digits.

What happens when you report someone on IMVU?

When IMVU reviews a report, we have a lot of options at our disposal: We can warn the user, cautioning them that further violations of the TOS can result in temporary or permanent disablement. We can temporarily disable the user. We can permanently disable the user.

Can you get banned from IMVU?

Whether you get your IMVU account disabled voluntarily or through a ban, you typically receive a notification via email and can no longer log in to the site. However, if IMVU bans you for a terms of service violation, your content will become unavailable unless you can get the account reactivated within 30 days.

How do you know who reported you on IMVU?

Unfortunately, there’s no way to find that out unless that person tells you, or tells someone else who tells you. IMVU can’t disclose information on who makes reports.

How many times can you get reported on IMVU?

Aside from that, it varies. Staff don’t have a set number, but instead judge and evaluate each case. You may have a few tiny violations over ten years, and nothing may happen. You may have one huge violation once, and you get banned for ever.

How do you know if you’re blocked on IMVU?

1. Charliez3176. 10 months ago. You’ll know someone has blocked you if ur unable to follow or friend that person or comment on that person’s posts and unable to message that person​
2. TexddyBoo. 7 months ago.

How do I report a problem on IMVU?

STEP 1: Go to the Help Center to submit a ticket. STEP 2: Click the Contact Us button, then click the link to submit a report. STEP 3: In the Subject field, enter a short description of your concern, then make sure that Case Category is set to Billing Support.

Can I call IMVU?

If you want to contact us by phone, you can call using this toll free (within US) number: 866-761-0975 from 6am to 6pm Pacific Time. For International users, you may also contact us at 1-650-321-8334.

How long does it take IMVU to respond to a help ticket?

Hi @AaliyahBG​, it usually takes no longer than 5 days(3 days for VIP) to receive a response. However, if you haven’t received a response by IMVU Customer Support Team within 5 days, you may contact a Forums Moderator who may escalate your Case to Staff.

How long does it take for IMVU to email back?

how long does it take ? @t0xicTh0T​ You may get an initial response within 5 days, 3 if you’re VIP. You may contact IMVU support for further assistance using the links below!

How long do IMVU cases take?

Cases are seen in the order that they are received. It usually takes five (5) days for regular users and up to three (3) days for VIP’s, and all depends on the complexity of the case.

What happens when I delete my IMVU account?

When you choose to delete your IMVU account, you are presented with a confirmation email to your associated email address to confirm deleting your account. And after you confirm deleting your account, all your user data including every interaction you have ever made will be deleted permanently from the platform.