What is TQM and its importance?

Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members, from low-level workers to its highest ranking executives, focus on improving quality and, thus, delivering customer satisfaction.

What are the 8 principles of TQM?

The 8 universal principles of quality management

Principle 1: Customer focus.
Principle 2: Leadership.
Principle 3: People involvement.
Principle 4: Process approach.
Principle 5: Systematic approach to management.
Principle 6: Continual improvement.
Principle 7: Factual Approach to Decision Making.

What is the concept of total quality?

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

What are the five principles of TQM?

The concept of TQM rests largely on five principles:

Produce quality work the first time.
Focus on the customer.
Have a strategic approach to improvement.
Improve continuously.
Encourage mutual respect and teamwork.

What are the three pillars of TQM?

These are our ‘3 Pillars of Quality’: integrity, honesty and courtesy.

How do I apply TQM in my life?

Highlight what your habits were BEFORE and what CHANGES you will do to live a meaningful life after studying TQM.

LIFE BEFORE AND AFTER TQM:
Sort — Eliminate whatever is not needed.
Straighten — Organize whatever remains.
Shine — Clean the work area.
Standardize — Schedule regular cleaning and maintenance.

What are the TQM tools?

TQM Tools

Pareto Principle.
Scatter Plots.
Control Charts.
Flow Charts.
Cause and Effect , Fishbone, Ishikawa Diagram.
Histogram or Bar Graph.
Check Lists.
Check Sheets.

What are 7 tools of TQM?

These seven basic quality control tools, which introduced by Dr. Ishikawa, are : 1) Check sheets; 2) Graphs (Trend Analysis); 3) Histograms; 4) Pareto charts; 5) Cause-and-effect diagrams; 6) Scatter diagrams; 7) Control charts.

What are 6 of the 7 most frequently used TQM tools?

What Are the 7 Basic Quality Tools, and How Can They Change Your Business for the Better?

Stratification.
Histogram.
Check sheet (tally sheet)
Cause and effect diagram (fishbone or Ishikawa diagram)
Pareto chart (80-20 rule)
Scatter diagram (Shewhart chart)
Control chart.

What are the TQM techniques?

While there is not a single agreed-upon approach, the most common TQM definition includes the following eight principles.

Customer focus.
Total employee commitment.
Process approach.
Integrated system.
Strategic and systematic approach.
Continual improvement.
Fact-based decision-making.
Communications.

What are the two methods of TQM?

Total Quality Management Techniques. Six sigma, JIT, Pareto analysis, and the Five Whys technique are all approaches that can be used to improve overall quality.

What are the characteristics of TQM?

8 Characteristics of TQM

Customer Focused. Quality begins and ends with the customer.
Involved Employees.
Process Oriented.
Mutually Dependent Systems.
Strategic Approach.
Continuous Improvement.
Data-Driven Decisions.
Effective Communications.

What is standard quality?

Quality Glossary Definition: Standard. Quality standards are defined as documents that provide requirements, specifications, guidelines, or characteristics that can be used consistently to ensure that materials, products, processes, and services are fit for their purpose.

What are the 9 quality standards?

Quality standards for children’s homes (d)the enjoyment and achievement standard (see regulation 9); (e)the health and well-being standard (see regulation 10); (f)the positive relationships standard (see regulation 11); (g)the protection of children standard (see regulation 12);

What are the 4 types of standards?

Broadly speaking, there are 4 distinct types of standards within our portfolio of 42,000 standards: product, service, process and management standards. We also distinguish between levels of formality.