How do I contact USPS internationally?
With the new process, customers now simply call the International Inquiry Center at 800-222-1811 to initiate an inquiry regarding international registered, recorded delivery, insured, and ordinary parcels.
How do I email USPS?
[email protected]. This is the USPS “Postal One” service, which can answer technical questions.
How do you contact USPS customer service?
1-800-877-8339 – TTY/ASCII for persons with hearing and speech impairments. 1-800-845-6136 – for persons with hearing and speech impairments who wish to speak only in Spanish. 1-866-377-8642 – for hearing persons with speech impairments.
What is an international inquiry USPS?
If an inquiry determines that a package is lost, the Postal Service will send a claim packet to the U.S. sender with instructions on how to file a claim. You may also initiate an international inquiry online at www.usps.com⁄ship⁄file-international-claims.
How long does USPS international inquiry take?
The timeframe for filing an international inquiry and who can file it varies with each service. No sooner than 3 days or the scheduled delivery date. 30 days to submit an inquiry for delayed delivery; 90 days to submit an inquiry for the loss, damaged, or missing contents of an item.
How long does a USPS international claim take?
Filing a Claim for Lost Mail or Packages
| Service | File After | File Before |
|---|---|---|
| Global Express Guaranteed® (GXG®) | 3 days | 30 days |
| Priority Mail Express International® (PMEI) | 3 days | 90 days |
| PMEI with Money-Back Guarantee | 3 days | 30 days |
| Priority Mail International® | 7 days | 6 months |
How long does it take for USPS to resolve a claim?
5 to 10 days
Why would USPS deny my claim?
The following conditions justify the denial of a claim: No evidence of insurance coverage is provided. The mail does not bear the complete names and addresses of the mailer and addressee, or is undeliverable as addressed to either the addressee or the mailer.
How do USPS insurance claims work?
Claims for Loss or Damage
- If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
- You must retain evidence of insurance for your claim.
- You must submit proof — such as a sales receipt or paid invoice — showing the value of the article when it was mailed.
What percentage of mail gets lost by the US Postal Service?
3%
Does lost mail ever get found?
In theory, packages would eventually make it to the dead letter office, be opened, the contents scrutinized. If the recipient could be determined they would be sent on. If not, a check would allegedly be made against reported missing items. In practice, we have never had any lost package found by USPS.
How often are things lost in the mail?
According to the United States Postal Service (USPS), the amount of mail that was undeliverable as addressed (UAA) was near 4.7 percent in 2010. The percentage rate of lost mail cannot be measured, because the amount actually lost is unknowable.
How do I find lost mail?
Find Missing Mail
- Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status.
- Complete a Help Request Form.
- Submit a Missing Mail Search Request.
What happens if USPS delivers to the wrong address?
If the mailpiece is addressed incorrectly and has no return address, the mailpiece will either be handled by the local Post Office™ or sent to the Mail Recovery Center. Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.