What does customer service mean to you answer?

What does customer service mean to you answer?

“Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”

Can you give me an example of excellent customer service?

“I showed great customer service by having a great amount of product knowledge. I made sure that I was the product expert so that I could be a wealth of knowledge to my clients. I would never want to say “I don’t know” to a customer. I will always find an answer if I don’t already have one.”

What are the key features of good customer service?

Good customer service has four key qualities: It’s personalized, competent, convenient, and proactive. These four factors have the biggest influence on the customer experience.

What are the elements of service quality?

Service quality in the SERVQUAL model consists of five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. These dimensions are used in service quality gap, which implies that there is a difference between the expectations of customers and perception of services [25].

What are the major components of service?

The four main components of a service are as follows: 1. The Physical Product 2. The Service Product 3….All of them must be managed to meet customer needs.

• The Physical Product:
• The Service Product:
• The Service Environment:
• The Service Delivery:

What are the 4 steps to monitoring service delivery?

The four steps to monitoring

• Establish where monitoring is needed. The key point for a manager in monitoring the implementation of service improvement plans is identifying where monitoring is needed.
• Establish the measures. Using the answers to the questions above, identify what should be monitored.
• Compare.
• Take action.

What are the three major models of service delivery?

What are the three models of service delivery?

• The Medical Model. is the oldest of the three models. Looks at symptoms, illness and sickness.
• The Public Health Model. Looks at how illness affects population. Focus is on education, prevention and nutrition.
• The Human Service Model. Looks at the client and their environment.

Why is effective service delivery important?

Delivering services of high quality is an important pursuit for service providers that seek to create and provide value to their customers (Grönroos and Ravald, 2011). Furthermore, continuous improvement of service procedures contributes to the optimisation of SDS and enhances the organisation’s standards of service.

How would you improve our company service delivery?

5 Ways to Improve Service Delivery in Your Organization

• Err on the Side of Communication. When it comes to customers, there’s no such thing as over-communication — your clients feel more comfortable when they know what’s going on.
• Define Everything. Service definition is vital to service management.
• Automate When Possible.
• Track Employee Availability.
• Foster Strong Culture.

How can I improve my service level?

Here are a few customer service tips for identifying ways to better serve customers:

1. Strengthen your customer service skills.
2. Look at every touchpoint.
3. Improve your customer interactions.
4. Enhance your customer service strategy.
5. Make sure your reps are engaged.
6. Give your customers a way to provide feedback.

What are the different options for service delivery?

Terms in this set (6)

• Single Site: Customer goes to Service Organization.
• Multiple Sites: Customer goes to Service Organization.
• Single Site: Service Organization comes to Customer.
• Multiple Sites: Service Organization comes to Customer.
• Single Site: Customer and Service Organization Transact Remotely.

What are the types of service encounters?

A service encounter occurs every time a customer interacts with the service organization. There are three general types of service encounters – remote encounters, phone encounters, and face-to-face encounters.

What is meant by service delivery?

Service delivery can be defined as any contact with the public administration during which customers – citizens, residents or enterprises – seek or provide data, handle their affairs or fulfil their duties. These services should be delivered in an effective, predictable, reliable and customer-friendly manner.