In what order should you organize your ideas when you believe your audience will be agreeable to the suggestions in your justification recommendation report?
In what order should you organize your ideas when you believe your audience will be agreeable to the suggestions in your justification/recommendation report? Identify the problem or need, announce the recommendation, explain the recommendation, and provide necessary action.
What kind of report condenses the primary ideas from a book report article Website meeting or convention?
What kind of report condenses the primary ideas from a book, report, article, website, meeting, or convention? gathering information.
Which of the following is considered an appropriate information source for an informal report quizlet?
Company records, observation, surveys and questionnaires, and interviews are all considered effective sources of factual information for informal reports. problem statement. Which of the following is the best statement of purpose for a report? Establish a wellness incentive program for all employees.
In which of the following situations should the direct pattern of organization be used for a business report?
BusComm Final 9-16
Question |
Answer |
What is the common purpose of all business reports? |
To answer questions and solve problems |
In which of the following situations is the direct pattern of organization used for a business report? |
When readers are familiar with the topic |
What is the primary purpose for sending business messages?
Answer: The two primary purposes for sending business messages are typically to inform and to persuade.
When presenting the reasons for bad news you should?
17.1 Delivering a Negative News Message
- Be clear and concise in order not to require additional clarification.
- Help the receiver understand and accept the news.
- Maintain trust and respect for the business or organization and for the receiver.
- Avoid legal liability or erroneous admission of guilt or culpability.
How can bad feelings associated with disappointing news be reduced?
The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and a. the rejection, feels that the news was revealed sensitively, and believes that the matter was treated fairly and seriously. See pp.
How do you write an effective refusal message?
How to Write the Perfect Refusal Letter
- Say “Thank you.” Graciously thank the employer for his/her time, interview(s), offer of employment, and any special considerations that may have given you during the hiring process.
- State your refusal clearly. Don’t use a buffer to begin a negative message.
- Explain your reasons.
- Close the letter courteously.
What is the best advice for presenting the bad news portion of your negative message to employees?
What is the best advice for presenting the bad-news portion of your negative message to employees? Position the bad news so that it does not stand out.
Which of the following is the best advice to follow when explaining bad news?
Which of the following is the best advice to follow when explaining bad news? Give an explanation of the causes before disclosing bad news.
What is the first thing you should do before making a business telephone call?
To help you make the most effective business call possible, following a few basic steps can be of help.
- Prepare. Take a moment to prepare before you pick up the phone.
- Identify Yourself. Always identify yourself to the party that answers the phone.
- Identify Purpose.
- Take Time to Listen.
- Review Call.
How do you start a professional phone conversation?
How to Lead a Business Conversation When Talking On the Phone
- How to talk professionally: basic tips.
- Prepare for a call.
- Introduce yourself.
- State the main reason for your call.
- Listen actively without interrupting.
- Practice your business phone etiquette.
- Give thanks.
- A brief afterword.
How do you end a phone call professionally?
Ending the Call
- Thank the caller for calling and summarize what you did for the customer. Example: “Thank-you for calling.
- Let the caller know you appreciate their business.
- Offer to help in the future by letting the customer know how to contact you or your company.
- Say Goodbye but always Let the caller hang up first.
What is telephone etiquette?
Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.
What are the do’s and don’ts of telephone etiquette?
The Dos and Don’ts of Telephone Etiquette
- DO – Smile when you talk to people.
- DON’T – Be distracted.
- DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
- DON’T – Shout or whisper.
- DO – Speak clearly.
- DON’T – Leave the caller on hold for too long.
- DO – Make the caller feel welcome.
How do you talk on the phone conversation?
When you want to speak to a specific person, ask to speak to him or her with a polite question starting with ‘may’ or ‘could’. For example “May I speak to Rachel Smith, please?” sounds a lot better than “I want to speak to Rachel Smith”. Use polite questions when you are talking about the reason for your call, too.
What is meant by 3 second rule in telephone conversation?
If you’re on a call with a client or a prospect, try this – wait three seconds after the other person stops talking before you respond. Second of all, if you give a client or a prospect three seconds of silence, they will often try to fill that silence, typically with useful information.