What is the 10 10 Rule customer service?
Understanding the 10 and 5 Staff Rule At Wal-Mart, founder Sam Walton coined the ‘Ten-Foot Attitude” and said, “… I want you to promise that whenever you come within 10 feet of a customer, you will look him in the eye, greet him and ask him if you can help him.”
Why is smile important in hospitality?
A warm smile always helps the consumer to open up. It makes the customer feel important and comfortable knowing that someone genuinely cares about their needs.
What are the rules of hospitality?
Hospitality, also called “guest-friendship,” was a social ritual expected of men in the Greek world. Under the rules of hospitality, men would be expected to host visitors, providing them with food, a bath, friendship gifts, the promise of safety for the night, and safe escorted travel to their next destination.
What is the 5 15 rule?
15/5 rule: When a guest is within 15 feet their presence should be acknowledged through some means whether a smile or head nod. Similarly, when a guest is within 5 feet they should be greeted in an appropriate manner whether that be a “hello”, “good morning”, or “good evening.”
Is Zeus the god of hospitality?
Xenia (Greek: ξενία) is an ancient Greek concept of hospitality. The Greek god Zeus is sometimes called Zeus Xenios in his role as a protector of strangers. He thus embodied the moral obligation to be hospitable to foreigners and guests.
Who is the Greek god of generosity?
Charis
Why was hospitality so important in ancient Greek culture?
The proper provision of hospitality in ancient Greece was an important ritual that encouraged social, political or military “networking.” It was a sacred responsibility that came under the watchful eye of the Olympian gods. Zeus Xenios, “the strangers’ god,” ruled as hospitality’s chief protector.
What does hospitality mean?
Merriam Webster’s Dictionary defines hospitality as, “generous and friendly treatment of visitors and guests or hospitable treatment.” Dictionary.com goes further to define it as, “the friendly and generous reception and entertainment of guests, visitors, or strangers.”
What Bible says about hospitality?
1 Timothy 5:10 And having a reputation for good works: if she has brought up children, has shown hospitality, has washed the feet of the saints, has cared for the afflicted, and has devoted herself to every good work.
Why should we be hospitable?
It creates space for others to be themselves. When you provide excellent hospitality for those in your life, you are giving them permission to bring whatever they carry with them into your space to be shared. Hospitality matters because it feeds the most basic human need that we all have, to feel loved and accepted.
What does the Bible say about welcoming the stranger?
Within the New Testament, which Christians read in continuity with the Hebrew Bible or “The Old Testament,” the most often cited passage dealing with welcoming the stranger is from Matthew 25: 31-40. “I was hungry and you gave me food, I was thirsty and you gave me drink, I was a stranger and you welcomed me.”