Is software deals with employee issues that are closely related to CRM?
Employee relationship management software deals with employee issues that are closely related to CRM, such as setting objectives, employee performance management, performance-based compensation, and employee training.
What do customer service modules in CRM systems provide tools for?
Customer service modules in CRM systems provide tools for: assigning and managing customer service requests. capturing prospect and customer data.
Which of the following focuses primarily on the technical issues of keeping systems up and running?
Disaster recovery plans
Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?
Chapter 9
| Question |
Answer |
| Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain: |
Safety stock |
| Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. |
False |
Why is overstocking warehouses not an effective solution?
Why is overstocking warehouses not an effective solution for a problem of low availability? – It does not speed product time to market. – It is an inefficient use of raw materials. – result when firms produce complex products and services.
Why isn’t overstocking warehouses an effective solution?
Why isn’t overstocking warehouses an effective solution for a problem of low availability? It increases inventory costs. Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?
Which of the following is not one of the five classical functions of managers?
Which of the following is not one of the five classical functions of managers? planning, organizing, deciding, controlling, and coordinating. DSS primarily address structured problems. ________ are visual tools for presenting performance data in a BI system.
What is the primary benefit to consumers of disintermediation?
Chapter 10
| Question |
Answer |
| What is the primary benefit to consumers of disintermediation? |
Lower costs |
| Which of the following is a milestone for the website development phase of building an e-commerce presence: |
Website plan |
| An example of the portal business model is Facebook. |
False |
Which of the following is involved in supply chain management?
What are the four foundation elements of supply chain management? supplier assessment, supply base reduction, supplier management. forecasting, JIT, quality, inventory management, information system design. delivery network, transportation mode, warehousing, customer service.
What are the 5 basic components of supply chain management?
The Top-level of this model has five different processes which are also known as components of Supply Chain Management – Plan, Source, Make, Deliver and Return.
What are the five elements of supply chain management?
Supply chain management is often described as having five key elements: planning, sourcing of raw materials, manufacturing, delivery, and returns.
What are the four foundational areas of supply chain management?
There are four major elements of supply chain management: integration, operations, purchasing and distribution. Each relies on the others to provide a seamless path from plan to completion as affordably as possible.
What are the key issues in supply chain management?
7 Main Challenges in Supply Chain Management And How You Can Workaround It
- Quality Customer Service. The supply chain management is centralized on the needs of the customers.
- Costing.
- Risk Management.
- Supplier Relationship.
- Qualified Personnel.
- Unforeseen Delays.
- Fast-Changing Markets.
What are the four characteristics of service supply chain management?
The characteristics of a good supply chain are visibility, optimization, having the lowest cost possible, timeliness, and consistency.
What are the 3 foundations of supply chain?
Our three pillars (or fundamentals) of great supply chain management excellence are strategy, service, and cost.
What are the 3 important aspects of supply?
Generally the key aspects of Supply Chain management are Purchasing (sourcing), Planning (scheduling) and Logistics (delivery). Sometimes logistics is separate, and procurement may be included with Purchasing, depending upon how location specific the procurement activities are.
What are the five pillars of procurement?
The South African Government introduced the Five Pillars of Procurement….The 5 Pillars of Procurement and Supply Chain Management
- Value for Money.
- Open and Effective Competition.
- Ethics and Fair Dealing.
- Accountability and Reporting.
- Equity.
What are the three levels of logistics?
There are three levels for logistics decision: strategic, tactical, and operational.
What are the 3 levels of decision making?
The management decisions are classified into three levels or categories:
- Strategic Production Planning: Strategic planning involves deciding and developing strategic plans to achieve strategic objectives (or goals).
- Tactical Production Plan:
- Operational Level Production Planning:
What is the management level of logistics?
There are three levels of SCM: strategic, tactical, and operational. Strategic SCM deals with future planning than in looking at market evaluation, capacity issues, new products, and technology changes. This planning is addressing issues that may be factors several years out.
What are the levels of logistics planning?
A logistics strategy is comprehensive and effective when it combines all three key levels of logistics planning, which are the strategic, operational and tactical levels, as well as addresses the four main pain points in the supply chain, which are facility locations, customer service levels and inventory, and …
What are the three factors to be considered when designing a logistics strategy?
Logistics Strategy planning process
- Volume : weight ratio of the item.
- Value : weight ratio of the item.
- Availability – the lead time required by the customer or end user, therefore requirements concerning delivery and inventory.
- Product security risk issues with an item: Perishable. Contamination. Flammable/explosive.
What are the steps in logistics?
Process of Logistics Cycle
- Serving Customers.
- Product Selection.
- Quantification.
- Inventory Management.
- Logistics Management Information System.
What are the logistics strategies?
A logistics strategy can be defined as a set of guiding principles, attitudes and driving forces that help you coordinate plans, goals and policies between different partners across any supply chain. It helps you increase the supply chain performance while improving supply chain management on a whole.
What are the key activities in logistics?
Logistics activities or Functions of Logistics
- 1) Order processing.
- 2) Materials handling.
- 3) Warehousing.
- 4) Inventory control.
- 5) Transportation.
- 6) Packaging.
What are the main types of logistics?
Logistics can be split into five types by field: procurement logistics, production logistics, sales logistics, recovery logistics, and recycling logistics. Each of these is explained in detail, but first we should learn about logistics fields and types.
How can we make logistics more efficient?
Five tips for managing your logistics more effectively
- Take the time to make a solid plan. Efficient logistics is all in the planning.
- Always have a contingency plan.
- Hire a logistics manager with strong interpersonal skills.
- Automate your systems wherever you can.
- Learn from your mistakes.
What are the 7 R’s of logistics?
The Chartered Institute of Logistics & Transport UK (2019) defines them as: Getting the Right product, in the Right quantity, in the Right condition, at the Right place, at the Right time, to the Right customer, at the Right price.
How does logistics contribute to the performance of companies?
Successful companies practice supply chain management and logistics management to reduce costs, increase their competitiveness and enhance operational efficiency. Reducing cost of each logistics activity influences the total amount of costs and enhances company’s performance.
What is the need for logistics?
As better logistics makes your products more available to an increasing group of people, wise business leaders consider it a very important tool in creating value for customers. Logistics creates and increases the value businesses offer by improving merchandise, and ensuring the availability of products.