Do eBay sellers have to accept returns?
You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn’t match the listing description, or if the buyer receives the wrong item, you’ll generally need to accept the return.
Do private sellers have to accept returns?
As a private seller, you must accept a return if the item was not as described in the product listing. So for example, if you said something was new, and it had 11 Page 13 clearly been used you would need to pay for return costs and refund the cost of the item.
How do I refund combined postage on eBay?
Choose one of the items that the buyer purchased and from the dropdown select View the PayPal Transaction. You will be redirected to PayPal where you can offer a partial refund to the seller for the excess postage they paid.
Do I have to pay return postage on faulty goods?
You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. If your goods are faulty, you shouldn’t have to pay to return the goods.
Do I have to pay return postage for item not as described?
If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).
Who pays postage if item not as described?
The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.
How long does a seller have to issue a refund on eBay?
The seller should issue your refund within six business days after the return item shows “delivered” in the tracking info. If you’ve not received your refund after 6 business days, send the seller a message to discuss.
How long does an eBay refund take to process?
The exact time when you will see the funds back in your account depends on the form of payment you used. Most credit card refunds take around seven business days, but in some cases, it may take up to 30 days. If you use PayPal, refunds are usually processed within three to five business days.