How do I return a broken item on eBay?

How do I return a broken item on eBay?

Start a return

1. Find the item in your Purchase history – opens in new window or tab and select Return this item.
2. Select your reason for the return.
3. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects.
4. Select Send.

What happens if an eBay return gets damaged?

If the item is returned used or damaged, you will no longer be able to issue a partial refund to the buyer even if you qualify to issue partial refunds under our seller protections. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help.

Can you return broken item?

If the buyer is claiming the item broke because it was defective, you would be expected to pay return shipping and issue a full refund. You are going to need to authorized the return. The item is within your return policy.

What to do if buyer says item is broken?

Inform them that they should go to their order page and request to return the item, that once the return is approved they can print a return label, and suggest that they purchase delivery confirmation with tracking and send you the tracking number. Request that they return it in the original shipping package.

Is the seller responsible for damage during shipping?

Mail order law requires the seller to ship product in the condition described right to the customer. Any damage by your courier is your responsibility.

How do I make an insurance claim on eBay?

To file an insurance claim:

1. Go to My eBay > Activity > Sell.
2. In the Sell section, click Shipping labels.
3. Find the shipping label for the item.
4. In the More Actions drop-down menu, select Create Claim.
5. Follow the on-screen instructions.

How do I file a claim on eBay as a buyer?

How to open a request in the Resolution Center

1. Go to the Resolution Center – opens in new window or tab.
2. Select the issue you need to report under Resolve a problem, or select My problem is not listed here.
3. Select Continue.
4. Select the order you’re having a problem with.

Should I insure eBay shipments?

It’s a good idea to insure the merchandise you sell on eBay against loss or damage; whether you self-insure an item or insure it through a major carrier generally depends on how much the item is worth. Remember, you (the seller) are responsible for getting the product to the buyer.

Can I add insurance after printing shipping label?

Now you can add insurance to your Click-N-Ship service labels. Available online at www.usps.com/clicknship for Priority Mail and Express Mail labels printed with postage, coverage is available for up to $500 upon payment of applicable fees.

What is the insurance on priority mail?

Priority Mail Express provides insurance up to $100 at no additional charge, and Priority Mail provides insurance up to $50 at no additional charge. Additional insurance is available for purchase up to a maximum of $5,000.

Should I add insurance to my package?

Whether or not shipping insurance is worth the cost depends on your shipping volume and the value of your items. The chance of an average letter or package getting lost or damaged is relatively small. But if you are shipping a high volume of valuable items, then shipping insurance will likely pay for itself.

How much does it cost to add insurance to a package?

$50.01 to $100 is $2.05. $100.01 to $200 is $2.45. $200.01 to $300 is $4.60. The price per additional $100 of insurance, valued over $300 up to $5,000, is $4.60 plus $0.90 per each $100 or fraction thereof.

How do USPS insurance claims work?

Claims for Loss or Damage

1. If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
2. You must retain evidence of insurance for your claim.
3. You must submit proof — such as a sales receipt or paid invoice — showing the value of the article when it was mailed.

How is shipping insurance calculated?

The cargo insurance premium on a single shipment is typically calculated as the insured value times the policy rate. The simplest method to calculate insured value is to add the commercial invoice value of the goods to the cost of freight and add ten percent to cover additional expense.

Which is safer registered or certified mail?

Certified Mail delivers in the same timeframe as First Class or Priority Mail. Yet, due to the security measures during transport and handling, Registered Mail travels slower the usual. If you need secure, but not fast delivery, use Registered Mail over Certified.