How do you write a consumer awareness questionnaire?

How do you write a consumer awareness questionnaire?

Product name / Brand Name (Awareness Related Questions)

1. Do you examine the expiry date the food items and medicines when you buy them?
2. Have you ever cross checked the weights of the products mentioned on the item?
3. Do you check the prices, of goods you buy, from alternative sources?
4. Do you check the M.R.P.

What is a consumer questionnaire?

Consumer Survey is a source to obtain information about consumer satisfaction levels with existing products and their opinions and expectations regarding new products and services. Decades ago, marketers preferred conducting consumer surveys using paper questionnaires or face-to-face interviews.

How do you ask awareness questions?

Use this sample survey to understand consumer awareness of your product / services.

1. How familiar are you with [PRODUCT]?
2. Which of these [GENERIC_PRODUCT] have you used?
3. How did you first hear about [PRODUCT]?
4. Overall, how do you rate the quality of [PRODUCT]?
5. Would you recommend [PRODUCT] to a friend or associate?

Why should we be aware of our rights and duties as consumers?

Consumers need to be able to obtain accurate, unbiased information about the products and services they purchase. This enables them to make the best choices based on their interests and prevents them from being mistreated or misled by businesses.

What are the 8 basic rights of consumers?

Consumer Rights

• Right to safety. Means right to be protected against the marketing of goods and services, which are hazardous to life and property.
• Right to choose.
• Right to be informed.
• Right to consumer education.
• Right to be heard.
• Right to Seek redressal.
• Consumer Protection Act.
• Ask Yourself!

What 3 things must goods be under the Consumer Rights Act 2015?

Consumer Rights Act 2015 Satisfactory quality – your goods shouldn’t be faulty or damaged, and of at least satisfactory quality. For example, second-hand goods aren’t held to the same standards as new. Fit for purpose – you should be able to use it for the purpose they were supplied for.

What does the Consumer Guarantees Act not cover?

The Consumer Guarantees Act does not cover: goods normally bought for commercial or business purposes (for example, a photocopier) goods bought through a private sale – for example, garage sales, the “For sale” columns of newspapers, and buying from an ordinary person selling on Trade Me.

What rights do customers have?

Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.

Can a retailer refuse a refund?

You can usually still get a full refund due to what’s called your ‘short-term right to reject’. After that only expect exchange, repair or part-refund. Within six months. The shop must prove goods weren’t faulty when they sold ’em – after that, you must prove they were.

Can a company refuse a refund?

Can a company refuse a refund? If you can’t get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn’t help, you can contact the Consumer Ombudsman. They’ll aim to help resolve your dispute within 10 working days.

What are my rights if a product is not fit for purpose?

The Consumer Rights Act gives you a clear early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. Contact the retailer you bought the goods from and tell it about the problem and that you want to reject the item and get your money back.

What are my legal rights to a refund?

If you simply change your mind, the retailer has no legal obligation to give you your money back, should you return an item without a receipt. If your goods are faulty and you don’t have the receipt, you still have the right to a repair, refund or replacement as under the Consumer Rights Act.

How do you prove you are not fit for purpose?

You need to prove that the fault was not down to ordinary wear and tear or damage you caused or that the product should have lasted longer than it did. You can provide a written report from an expert that states the goods must have been faulty and why.

What are the 7 consumer rights?

Consumer Rights

• Right to value for money: Products and services MUST give value for money.
• Right to Safety: Protection from hazardous products, services, and production processes.
• Right to Information:
• Right to Choose:
• Right to Redress:
• Right to Consumer Education:
• Right to Representation:

What does fit for purpose?

something is intended to achieve”. So something that’s fit for purpose is, plainly put: good enough to do the job it was designed to do. The phrase is associated with consumer protection law. If buyers are guaranteed that an item is fit for purpose, but it isn’t, then they may be entitled to a refund or replacement.

What happens if you break the Consumer Rights Act?

Failing to understand current consumer legislation could lead to a breach of your customer’s consumer rights. Failing to do so could entitle the customer to cancel – up to 12 months and 14 days after signing the contract – even if your contractual obligations have been performed.

How does the Consumer Rights Act protect customers?

The Act gives consumers a clear right to the repair or replacement of faulty digital content, such as online film and games, music downloads and e-books.

Who does the Consumer Rights Act apply to?

The Consumer Rights Act 2015 came into force on 1 October that year. The act applies to England, Wales, Scotland and Northern Ireland (with the exception of section 27). It was introduced to consolidate the previous legislation, to help consumers better understand their rights.