Is a search for a way in which a current problem is similar to other problems that have been previously solved?

A way in which a current problem is similar to other problems that have been solved; an analogy between similar problems may suggest a possible problem solution. A question designed to elicit important information from a user that may force a support agent to challenge some basic assumptions about a problem.

Is troubleshooting the same as problem solving?

Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.

Which of the following is the order of the problem solving process?

Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution.

When trying to solve a problem it is best to?

Here are seven-steps for an effective problem-solving process.

Identify the issues. Be clear about what the problem is.
Understand everyone’s interests.
List the possible solutions (options)
Evaluate the options.
Select an option or options.
Document the agreement(s).
Agree on contingencies, monitoring, and evaluation.

What are the 7 steps in solving a problem?

Effective problem solving is one of the key attributes that separate great leaders from average ones.

Step 1: Identify the Problem.
Step 2: Analyze the Problem.
Step 3: Describe the Problem.
Step 4: Look for Root Causes.
Step 5: Develop Alternate Solutions.
Step 6: Implement the Solution.
Step 7: Measure the Results.

What is the most important problem solving step?

Implement your solution: Implementation is the critical peak of the problem-solving process. This is where you draw up an action plan, share it with the appropriate personnel, and follow through with your chosen approach.

What are the 7 troubleshooting steps?

The steps are: identify the problem, establish a theory of probable cause, test the theory, establish a plan (including any effects of the plan), implement the plan, verify full system functionality, and—as a final step—document everything.

What are the six steps of troubleshooting?

The six steps are:

Identify the problem.
Establish a theory of probable cause.
Test the theory to determine cause.
Establish a plan of action to resolve the problem and implement the solution.
Verify full system functionality and if applicable implement preventative measures.
Document findings, actions, and outcomes.

What are the common troubleshooting problems?

What is the 7 step method?

The 7-Step Method is a reactive problem-solving methodology. Teams apply the method when a correction must be made to the plan based on recurring incidences of one of the five reactive evils.

What are the 7 steps in the Army problem solving model?

What is the seven step process in military problem solving? Identify the problem, Gather information and knowledge, Develop criteria, Generate possible solutions, analyze possible solution, Compare possible solution, Make and implement the decision.

What are the 5 steps to problem solving?

5-steps to Problem Solving

Define the problem. In understanding and communicating the problem effectively, we have to be clear about what the issue is.
Gather information. What were the circumstances?
Generate possible solutions.
Evaluate ideas and then choose one.
Evaluate.

What are the six steps in the troubleshooting process?

What are the different types of troubleshooting?

The sections that follow describe each of these methods in more detail.

The Top-Down Troubleshooting Approach.
The Bottom-Up Troubleshooting Approach.
The Divide-and-Conquer Troubleshooting Approach.
The Follow-the-Path Troubleshooting Approach.
The Swap-Components Troubleshooting Approach.

What are the main commands to troubleshoot a network?

So, without further ado, here are our top 10 network troubleshooting tools.

Ping. Ping is likely the number one utility that every tech pro will use on a daily basis.
Traceroute / Tracert.
Ipconfig / Ifconfig.
Nslookup.
Whois.
Netstat.
Putty / Tera Term.
Subnet and IP calculator.

What are the two network troubleshooting tools and techniques?

Some of the basic network troubleshooting tools are as follows:

Ping.
Tracert/ Trace Route.
Ipconfig/ ifconfig.
Netstat.
Nslookup.
Pathping/MTR.
Route.
PuTTY.

What are the network commands?

Top 9 Networking Command

Ping. Ping is used to testing a network host capacity to interact with another host.
NetStat. Netstat is a Common TCP – IP networking command-line method present in most Windows, Linux, UNIX, and other operating systems.
Ip Config.
Hostname.
Tracert.
Nslookup.
Route.
ARP.

What are some advanced problems and solutions for network connections?

Here’s a look at some common network issues, some tips for quickly resolving them, and even better, how to prevent them from occurring again.

Duplicate IP Addresses.
IP Address Exhaustion.
DNS Problems.
Single Workstation Unable to Connect to the Network.
Unable to Connect to Local File or Printer Shares.

How do I debug network issues?

How to Troubleshoot a Network

Check the hardware. When you’re beginning the troubleshooting process, check all your hardware to make sure it’s connected properly, turned on, and working.
Use ipconfig.
Use ping and tracert.
Perform a DNS check.
Contact the ISP.
Check on virus and malware protection.
Review database logs.

How do I check network issues?

8 Easy-to-Do Ways to Troubleshoot Network Connection

Check Your Settings. First, check your Wi-Fi settings.
Check Your Access Points. Check your WAN (wide area network) and LAN (local area network) connections.
Go Around Obstacles.
Restart the Router.
Check the Wi-Fi Name and Password.
Check DHCP Settings.
Update Windows.
Open Windows Network Diagnostics.

What are three types of the common connectivity problems?

Slow network speeds, weak Wi-Fi signals and damaged cabling are perhaps the three most common network problems that IT departments need to troubleshoot. Networks are complex, and many things can go wrong. Here are three the most common network issues to troubleshoot.

How do I fix network connection problems?

Network Problems? 7 Diagnostic Tricks and Simple Fixes

Make Sure It’s Actually Your Network Problem.
Power Cycle Everything and Check Other Devices.
Check Physical Connections.
Run the Windows Network Troubleshooter.
Check for a Valid IP Address.
Try a Ping and Trace Its Route.
Contact Your ISP.
Wait the Network Problems Out.

What causes poor network connection?

Some common causes of network congestion are file downloads, streaming video, and other types of Internet traffic. Wireless LAN interference A large number of wireless devices are connected to the access points. Faulty LAN cabling or connection A cable is defective or becomes damaged.

What are the five common network problems?

Here are some of the most common network issues that people encounter along with their solutions:

Computer Viruses. The Problem: Help!
Unable to Connect to the Internet.
Duplicated IP Address.
Slow Performance.
IP Address Exhaustion.
VPN Errors.
Connection Errors and Network Connectivity.