What are the business analysis techniques?
Important business analysis techniques are: 1) MOST 2) PESTLE 3) SWOT 4) MoSCoW 5) CATWOE 6) The 5 Whys and, 7) Six Thinking Hats. Most is a short form of Mission, Objectives, Strategies.
What is a process flow document?
A process document outlines the steps necessary to complete a task or process. It is an internal, ongoing documentation of the process while it is occurring—documentation cares more about the “how” of implementation than the “what” of process impact.
What is a Level 4 process?
Level four: is the documentation of systems, instructions and procedures required to complete steps in the level three processes and shows inputs, outputs, associated steps and decision points. The procedures and system instructions can be represented as text, an algorithm or detailed process map.
What is a Level 1 process?
Level One: is the standard high level and lists the operational levels of an organization. Level Two: depicts the end-to-end processes across the operational areas. Level Three: shows the roles and associated steps required to complete a specific process within an operational area.
What is a Level 5 process?
Level 5 then decomposes a given process into sub-processes and tasks. It’s at this level that the performer (whether human or technology or a combination) becomes visible. And Level 6 goes into even greater detail, delving into sub-steps and procedures.
What is a top level process?
A high-level process map is a simple depiction of the four to eight key steps within a process. The purpose of using this tool is to illustrate the importance of customer needs and process outputs being the same.
What is high-level process flow?
A high-level flowchart, outlining 6-10 major steps, gives a high-level view of a process. These flowcharts display the major blocks of activity, or the major system components, in a process. These charts are especially useful in the early phases of a project and help to set priorities for improvement work.
What is Level 0 process map?
A level 0 flowchart represents the least amount of detail, and usually contains one or two steps. A level 4 flowchart represents the most amount of detail, and can include hundreds of steps. At this level every task, however minor, is represented.
What’s a process?
A process is a series or set of activities that interact to produce a result; it may occur once-only or be recurrent or periodic.
What are the three main categories processes?
Business Process Design – Three Types of Business Processes
- Operational process.
- Supporting process.
- Management process.
What are the elements of a process?
Components of a Process
- Events: Events are the conditions which must exist for the process to be performed.
- Tasks: A task is the smallest unit into which the activity can be broken down.
- Decisions: There might be certain decisions which may have to be taken as the part of a process.
- Inputs: Until gives inputs, a process cannot function.
What is a process Six Sigma?
Six Sigma (6σ) is a set of techniques and tools for process improvement. A six sigma process is one in which of all opportunities to produce some feature of a part are statistically expected to be free of defects.
What are the 5 steps of Six Sigma?
What are 5 steps for Six Sigma?
- Define the problem. Craft a problem statement, goal statement, project charter, customer requirement, and process map.
- Measure the current process. Collect data on current performance and issues.
- Analyze the cause of issues.
- Improve the process.
- Control.
What are 6 Sigma tools?
Six Sigma tools are defined as the problem-solving tools used to support Six Sigma and other process improvement efforts. The Six Sigma expert uses qualitative and quantitative techniques to drive process improvement.
Why Six Sigma means 3.4 defects?
The objective of Six Sigma quality is to reduce process output variation so that on a long term basis, which is the customer’s aggregate experience with our process over time, this will result in no more than 3.4 defect parts per million (PPM) opportunities (or 3.4 defects per million opportunities – DPMO).
What is a good PPM?
PPM defectives is a measurement used today by many customers to measure the quality performance of their suppliers. There was a time when a provider with the 10,000 PPM defectives was considered as an outstanding supplier. A PPM defectives rate of 10,000 means the defect rate is less than 1%.
Why it is called 6 Sigma?
The name Six Sigma is derived from the bell curve used in statistics where one Sigma represents one standard deviation away from the mean. The defect rate is said to be extremely low when the process exhibits Six Sigma’s, where three are above the mean and three below.
What is the Six Sigma perfect level?
A six sigma process refers to the process short-term performance or how it is performing currently. When referring to DPMO of the process, we are referring to long-term or projected performance behavior. A six sigma level of performance has 3.4 defects per million opportunities (3.4 DPMO).
What are the 6 Sigma in TQM?
Six Sigma is a quality management methodology used to help businesses improve current processes, products or services by discovering and eliminating defects. The goal is to streamline quality control in manufacturing or business processes so there is little to no variance throughout.
What percentage is 4 sigma?
Five-sigma corresponds to a p-value, or probability, of 3×10-7, or about 1 in 3.5 million….Don’t be so sure.
| σ | Confidence that result is real |
|---|---|
| 2.5 σ | 99.38% |
| 3 σ | 99.87% |
| 3.5 σ | 99.98% |
| > 4 σ | 100% (almost) |
What is the highest sigma level?
Six Sigma