What do mystery shoppers look for in retail?
Q: What is a mystery shopper? A: A mystery shopper is a person who poses as a real customer whilst assessing customer service levels provided by a company or organisation. A mystery shopping assignment can be a telephone call, email, letter, website survey, face to face visit, a home visit – the list goes on!
What does a Mystery Shopper do?
A mystery shopper is a paid consumer who is hired to shop in stores and collect data. Think of mystery shoppers as “undercover customers” sent in to observe, interact, and report on other customers and store employees.
What makes me a good mystery shopper?
Good Mystery Shoppers are conscientious, reliable and objective. They approach each new assignment as if it were the first time they had ever heard of the store they are assigned to shop. They only accept assignments which they will complete on time, objectively and without bias.
What makes a good shopper?
As you can see, it takes a certain set of skills and personality traits to be a good mystery shopper. Those people who are detail oriented, enjoy shopping, are timely, flexible, organized and can be objective are the kinds of people who make great mystery shoppers and do well in the industry over time.
What qualifications do you need to be a mystery shopper?
Criteria For Becoming A Mystery Shopper
- Age Requirement: All Market Force shoppers must be 18 years of age or older.
- Computer Knowledge:
- Ability to Remain Anonymous:
- Reliability:
- Objectivity, Honesty and Professionalism:
- Accuracy:
- Access to a Digital Camera/Camera Phone:
Is mystery shopper a good job?
Rely on mystery shopping as a source of income: While this is a fun way to make some extra cash, it’s not a reliable form of income. Some companies will take up to two weeks just to reimburse you for money spent as part of a job, so this isn’t a good idea if you’re on a particularly tight budget.
Do Mystery shoppers get paid?
“Each day, they typically spend up to eight hours visiting five to 10 stores, plus another hour or two filing detailed reports on every aspect of their visit.” For that, the mystery shoppers can earn up to £155 a day.