What does great customer service mean to you and give us an example where you have demonstrated this?
Excellent customer service involves going the extra mile to make a customer happy and satisfied with the company’s products or service. It also means providing service to a customer in a timely, pleasant manner. Superb communication and problem resolution skills are equally important.
What are customers wants?
A consumer’s wants usually reflect the desired preferences for specific ways of satisfying a need. Thus, people usually want particular products, brands, or services that satisfy their needs in a specific way. A person is thirsty but wants something sweet, so perhaps they choose a Coke.
What are customers needs and wants?
A need is a consumer ‘s desire for a product ‘s or service ‘s specific benefit, whether that be functional or emotional. A want is the desire for products or services that are not necessary, but which consumers wish for.
How do I find out what customers want?
- 5 No-Brainer Ways to Find Out What Your Customers Really Want. Think you know what your customers want?
- Meet them. Once per week schedule a phone call, Skype or meet in person with a customer and find out what they really like or don’t like about what you offer.
- Exhibit at a tradeshow.
- Watch them.
- Email them.
- NPS them.
What are needs and wants?
Answer Key. A need is something that is needed to survive. A want is something that an individual desires, but would be able to live without. A primary distinguishing feature of a need is that it is necessary to sustain life.
What are the three types of needs?
In the early 1940s, Abraham Maslow created his theory of needs . This identified the basic needs that human beings have, in order of their importance: physiological needs, safety needs, and the needs for belonging, self-esteem and “self-actualization”.
What are motivational needs?
Maslow proposed that motivation is the result of a person’s attempt at fulfilling five basic needs: physiological, safety, social, esteem and self-actualization. According to Maslow, these needs can create internal pressures that can influence a person’s behavior.
What is the human needs theory?
Human needs theories propose that all humans have certain basic universal needs and that when these are not met conflict is likely to occur. Later in his life Maslow (1973) proposed selfâtranscendence as a need above selfâactualization in the hierarchy of needs.
What are the basic needs of a person?
Human beings have certain basic needs. We must have food, water, air, and shelter to survive. If any one of these basic needs is not met, then humans cannot survive.
What are our basic needs answer?
In order to live, people need food, water, shelter, and energy. There are many things that each of us can do to help people whose basic needs are not being met. We can help to share our resources when we have more than enough and volunteer our time to help others.