What is technical support representative?

What is technical support representative?

Technical support representatives help customers resolve technical problems associated with a product or service. They usually communicate with clients via phone calls, emails, web chat or face-to-face interaction to provide step-by-step solutions effective in resolving hardware or software problems.

What kind of occupation is call center?

A call center agent is a person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. A call center agent who manages both incoming and outgoing customer calls is also referred to as a blended agent.

How would you describe the role of a call center representative?

Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.

What qualifications do I need to work in a call Centre?

Call centre jobs usually do not require any specific educational qualifications. To be a call centre agent, the minimum required education may be a bachelor’s degree or even a high school certificate. Commerce, Arts, Communication, etc. Any experience with communications or sales and marketing is an added advantage.

How do I prepare for an assessment test?

Assessment tips

1. Prepare well. Make sure you get a good night’s sleep before the assessment, know where you have to be and what to expect.
2. Know what an assessment entails. Make sure you know what components to expect and what you will be asked to do for each different components of the assessment.
3. Practice IQ tests.

What is a call flow process?

A call flow is a road map to how calls will be handled from the moment they enter the phone system to the end of the call. Call flows can be used to handle even the most complex call scenarios and enable great customer care.

How do you do voice and accent training?

Below are listed some of the important components of the Voice and Accent Training workshop conducted by Momentum Training Solutions:

1. Phonetics/ Neutral Voice and Accent/ Pronunciation.
2. Speech Mechanism/ Mouth and Face Relaxation Exercises.
3. Vowel Sounds/Consonants Sounds.
4. Syllable and Syllable Stress / Word Stress.

What is accent round?

An accent round is a stage in the interview process that some companies require of nonnative English speakers to examine their oral communication skills. Voice and accent rounds are normally evaluated by a software and your answers are recorded for further evaluation purposes.

What is VNA round?

A voice and accent assessment, also known as the VNA round, is an oral skills evaluation of a non-native English speaker. It is a part of the interview process to ascertain candidate fitment for client-facing roles, most notably for BPOs.

What is frozen water called Versant test?

The Versant English Test is designed to measure a candidate’s facility in spoken English – that is, the ability to understand spoken English on everyday topics and to respond appropriately at a native-like conversational pace in intelligible English.