What is the procedure for guest handling in restaurant?

I’ll see about your order right away….Approach the guest and ask politely if there is a problem:

Excuse me, may I help you Mr. Samuel? (Listen with concern and empathy).
Stay calm. And never argue with the guest.
Be aware of the guest’s self-esteem.
Tell the guest what can be the best done.

What are the procedures in assisting a guest?

How to Serve the Special Guests

Escort the guest to the guest table and help him/her to be seated.
Arrange calm and quite corner with suitable and comfortable chair for the aged guests.
Always serve the elderly guests first with great care and respect.
Ask for any special assistance or requirements.

What are the steps of guest handling in a hotel?

A Step by Step process that works most of the time.

Listen – concern – empathy.
Isolate.
Stay calm – Don’t argue.
Show personal interest.
Give undivided attention – Concentrate on problem – Don’t blame – Don’t Insult.
Take notes.
Offer choices – No false promise & don’t exceed authority.

What are the proper procedures in seating and serving a guest?

How should you seat guests

At the time of arrival, approach to guest with smile.
Greet the guest according to the time like “Good Morning” or “Good Afternoon”.
Check whether they have prior reservation or not, if not then ask how many of them like to be seated.

What are the 7 steps of service?

The 7 Steps of Serving Your Internal Customers

Look at Me. Acknowledge employees not only when they arrive at work, but also throughout their shifts.
Smile at Me. A smile goes a long way for guests and for employees.
Talk to Me.
Listen to Me.
Thank Me.
Remember Me.
Invite Me Back.
Restaurant Training.

How do you welcome a chief guest?

The welcome address for chief guest should always include the name of the guest, his or her occupation, and his or her contribution to society. The introduction for the welcome speech should include a brief introduction to the event. While giving a speech it is important to be formal with the audience.

What can I say instead of hi?

synonyms for hi

greetings.
howdy.
welcome.
bonjour.
buenas noches.
buenos dias.
good day.
good morning.

What’s the correct way to say you’re welcome?

YOUR is a possessive pronoun. There is nothing possessive in YOUR welcome so you can’t use it in this instance. The correct answer is YOU’RE. YOU’RE is a contraction for YOU ARE and the technical phrase is YOU ARE WELCOME.

Is it rude to say you’re welcome?

When the phrase is exclaimed in the absence of thanks, as comedians have made popular, it is obviously rude. When used graciously, “you’re welcome” is a perfectly polite form of expression.

What to say after giving a compliment?

Here are a few ways to respond to a compliment:

“Thank you, it makes my day to hear that.”
“I really put a lot of thought into this, thank you for noticing.”
“Thank you, I really appreciate you taking the time to express that.”
“Thank you, I am happy to hear you feel that way!”

How a girl responds to a compliment?

If you want to respond in a simple way and thank your date or partner for the compliment, you can say: “Thanks so much – I really appreciate you saying that.” “Thank you – that was really sweet to say.” “Wow, thanks so much.”

How do you respond to someone calling you cute?

5 ways on how to respond when someone calls you cute: When it’s a crush

01“You must be looking at a mirror.”
02“Coming from you, that means a lot.”
03“I guess hanging out with you rubbed off on me.”
04“Sorry, you must have me mistaken for someone else.
05“I guess that makes two of us!
06“Thank you, I appreciate that.”

When someone calls you beautiful What do you say?

It is almost always appropriate to say something along the lines of: “How kind of you to say so!” or “What a lovely compliment” or just plain “Thank you.”…

“Thank you,” is the most neutral one, of course.
“That’s just appearances,” or “that’s not how I feel,” if I want to be dismissive about it or feel worse than I look,