Will fitbit send a replacement?

Will fitbit send a replacement?

Fitbit will replace or fix your tracker’s regular wear-and-tear damage within one year of the date you purchased it. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn’t covered by the warranty.

How do I get a replacement Fitbit?

So if your device’s original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement.

1. Take photos of your band to prove the problems with the claim.
2. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty.

Can I give my old Fitbit to someone else?

Yes, temporarily or permanently. Each Fitbit must be synced to the Fitbit app using one’s credentials. After it has been synced, then that device will give tracking stats to the logged in user.

Is it OK to wear fitbit to bed?

All wrist-based Fitbit devices automatically detect your sleep when you wear your device to bed. We recommend wearing your device in a snug wristband while sleeping; don’t wear your device in a clip or pendant accessory.

How do I delete my old Fitbit and add a new one?

1. From the Fitbit app dashboard, tap the Account icon .
2. Tap the image of the device you want to remove, then scroll to the bottom and tap the option to remove the device.
3. Follow the on-screen instructions to remove the device from your account.

How do I sync a new Fitbit to my old Fitbit?

Fitbit Desktop Software:

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu…
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.

Can I have 2 Fitbits on the same account?

Fitbit just rolled out a small but significant update that gives Fitbit users the ability to use multiple devices on the same account. A person could wear a Fitbit Flex to work and then a Fitbit Surge at the gym.

Can I delete my Fitbit account and start over?

You can delete your Fitbit account at any time on the Fitbit mobile app or website. After you choose to delete your account, you have one week to change your mind, and then all data is deleted from your account within 30 to 90 days.

How do I get my old Fitbit back?

Download entire data history

1. Login to and open your Dashboard.
2. Click on the gear icon in the corner.
3. Select Settings.
4. Scroll to Export Your Account Archive and select Request Data.
5. You’ll receive an email with a link for you to confirm you want to recover your data.

What happens if you delete your Fitbit account?

What Happens When You Delete Your Fitbit Account. Once you delete your Fitbit account, your data will be deleted within 30 days from when you confirm the deletion request via email. Deleting your account will also delete any subscriptions you may have, such as Coach Premium.

Do I need to clear my Fitbit before selling?

Before you give your Fitbit device to another person or return it, erase the device to remove apps, stored data, personal information, credit and debit cards* (for Fitbit Pay-enabled devices), and saved settings. For devices not listed below, your data is cleared when the device is paired to a new account.

Should I buy a used Fitbit?

The device may be in the condition described and fully functional, but should it stop working in a month, it’s not guaranteed that you’ll ever get it working again. “The danger in buying used would be a poorly researched purchase,” explains Ben George, who heads up repairs at family-owned Fitbit ONE Repair.

How do I shut my Fitbit off?

How do I turn off my Fitbit device?

1. Swipe right to left on the home screen to the Settings screen.
2. Tap Settings and scroll down to Shutdown.
3. Tap Shutdown and confirm.
4. To turn your Blaze back on, press any button.
5. Sync your tracker as soon as you turn it back on. If you don’t, the time may be incorrect.

How do I reset my Fitbit without the app?

Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.

Why has my Fitbit stopped tracking my sleep?

If a Fitbit stops automatically tracking sleep, restart it using the specific directions for that Fitbit model. If the Fitbit is still not tracking sleep automatically, users can adjust the device’s sleep sensitivity level or start and stop the sleep tracker manually using the Fitbit app.

Why is my Fitbit screen black?

If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.) Restarting your Fitbit forces it to reboot–and often fixes problems like a black, blank, or non-responsive device.

How do I fix my Fitbit when the screen is black?

Learn more

1. Plug the device into the charging cable.
2. While the device is plugged into the charging cable, hold the button down for 15 seconds.
3. Remove your finger from button.
4. Remove the device from the charging cable.
5. Plug the device into the charging cable again.
6. The smiley face icon appears on the screen.

Why does my Fitbit screen not work?

You may need to force quit the Fitbit app. From your mobile device, head to Settings>Apps & notifications>See all apps>Fitbit>Force Stop. Try turning Bluetooth off and on again. From your mobile device, head to Settings>Bluetooth, then turn the Bluetooth toggle off then on.