What is technical support experience?
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems.
Is tech support hard?
Tech support is hard. I mean it. You have to be fast, accurate and patient for hours, often without breaks. If you’re unable to work under pressure, it’s going to be incredibly hard for you.
What is a technical representative?
[′tek·nə·kəl ¦rep·ri¦zent·əd·iv] (industrial engineering) A person who represents one or more manufacturers in an area and who gives technical advice on the application, installation, operation, and maintenance of their products, in addition to selling the products.
What is the difference between customer service and technical support?
Technical Support refers to assistance that is provided to customers who require help with technical products such as hardware and software. On the other hand, Customer Service is a set of practices that seek to guarantee that every single interaction between a customer and a business is pleasant to the customer.
What is chat support agent?
Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience. …
What is non voice chat support?
Voice based BPOs: Voice process job involes phone calling with customers either inbound telemarketing or outbound telemarketing. Non Voice BPOs : Non-voice process job involves work in computer & internet like email handling, chat support, messages etc.
What do you think is a perfect chat support agent?
A good chat agent should be able to use the knowledge and experience of its peers to the customer’s advantage. This not only helps them build a solid team, but also ensures a better customer experience.
What is chat support process?
Chat Support is a form of synchronous messaging (where the customer and the agent must both be present at the same time to engage in a conversation). It is often more convenient than voice support and quicker than email.
How do I pass chat support?
5 tips to help agents provide great support across multiple chats
- Communicate, communicate, communicate. Good communication is vital and customers hate waiting.
- Keep things personal. Always keep in mind that at the other end of your chat is a human being.
- Understand your limits.
- Set yourself up for success.
- Know your priorities.
What is web chat process in BPO?
A web chat is a system that allows users to communicate in real-time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software.
Is chat process a good job?
I know that having experience in KPOs and back offices is certainly beneficial and can help you get a good job…but chat process? Yes, Chat process (like Gtalk/Hangout) too helps for getting various knowledge, typing speed increase, knowledge increase and benefit too once you cross the certain duration.
What is backend process in BPO?
Back end is the operations part of a business. Back end departments or offices provide the services that allow businesses to function. Examples include administration, accounting, personnel (HR or human resources), document handling, and communications data processing.
What is voice process?
What is a Voice process? A Voice process consists of two processes which are inbound voice process and Outbound Voice process. Inbound Voice process: As the name implies, this process handles all incoming calls of the customers and these calls may be regarding various types of issues.
What is BPO KPO LPO?
Knowledge Process Outsourcing or KPO is a subset of BPO. KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition. LPO or Legal Process Outsourcing is special type of KPO dealing with legal services.
What attracts you towards a BPO?
Possible Answer 1 The BPO industry is highly competitive. The core qualities that affect success in the BPO industry are hard work, persistence, good communication skills, and a marketable approach to business.
What are the skills required for non-voice process?
- Good Communication skills in written as well as oral.
- Good typing skills(just for non-voice process).
- Ready to work in night shifts.
- Minimum qualification in graduation, under graduation is also ok for call centers or small MNC.
- Interpersonal skills.
- Fluent English(for voice process)
What are the interview questions for non voice process?
A non-voice BPO interview is quite similar to a voice one….
- What steps have you taken to be more successful in your career?
- How do you work under pressure?
- Describe your ideal job.
- What can you offer us?
- What are your most redeeming qualities?
- Can you tell us about your biggest failures and how you dealt with them?
What is the salary in non voice BPO?
Non Voice Process Salaries
| Job Title | Salary |
|---|---|
| Fresherworld.com Non Voice Process salaries – 7 salaries reported | ₹ 18,333/mo |
| Teleperformance Non Voice Process salaries – 5 salaries reported | ₹ 17,325/mo |
| Cognizant Technology Solutions Non Voice Process salaries – 4 salaries reported | ₹ 23,536/mo |