What are customer service job duties?

What are customer service job duties?

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

What do you like about working in customer service?

I enjoy treating people as I want to be treated and seeing how quickly a situation can change. In a call center, the customers can spend so much time listening to automated voices, they forget how to act once they get a real person. I like making that connection with my customers and putting myself in their situations.

Can I be fired for bad attitude?

Can You Fire an Employee Who Has a Bad Attitude? The short answer is yes, as this is a great reason to let an employee go—but only if you can’t fix the problem. Chances are that you can fix the problem. After all, you don’t want to lose an employee who does a good job if you don’t have to.

How do you handle a rude staff?

How do you deal with disrespectful employees?

1. Listen. Sometimes, it can seem easier to ignore a person’s bad behavior than to interact with that person.
2. Provide clear feedback. Instead of complaining about disrespectful employees, give them feedback.
3. Document incidents.
4. Be consistent.
5. Enforce rules.

How do you deal with subordinates who refuse to respect you?

Try to talk to them privately and stay calm while talking to them to explain your point of view and their mistakes. Do try to explain the consequences of their behavior directly to them and advise them to change their behavior or work to make it respectful towards other employees.

What are rude things to say?

10 Things People Always Say That Are Actually Rude AF

• “You’re actually cute for a (enter race here) person.”
• “Aren’t you tired of being alone?”
• “You’re actually going to eat all of that?”
• “You’re skinny.”
• “Are you sick?”
• “Maybe you’re looking in the wrong places.”
• “Have you seen (enter ex’s name) around?”
• “You’re wearing that?”

How do I know if I am rude?

If you are the rude one, people may refuse to make eye contact with you during interactions, or cross their arms when they speak with you. Experts say that crossing of arms is a classic sign a person is anxious and closed-off in a conversation.

How do you deal with a rude friend?

How to Deal with Rudeness

1. Show empathy and sympathy.
2. Call the person out on his behavior.
3. Don’t give airtime to the rude person.
4. Avoid the rude person.
5. Offer extra kindness.

How do you shut up a rude person?

5 Ways to Shut down Rude People Who Don’t Know When to Stop

1. Ignore, instead of dignifying it with an answer. If you don’t want to respond to the comment made by a rude person, you can just laugh it off.
2. Speak their language and shut them down.
3. Confuse them with sarcasm.
4. Kill them with kindness.
5. Call out their behavior.

How do you know when someone doesn’t respect you?

5 Subtle Signs Someone Doesn’t Respect You

• They Always Interrupt You.
• They’re Always on Their Phone When It’s Just the Two of You.
• They Call or Excessively Text You When They Know You’re Studying or Busy With Something Important.
• They Change the Subject or Shut Down When You Try to Confront Them About Something.

How do you lose respect?

8 Things That Make People Lose Respect for You

1. Treating People Based on Personal Gain:
2. Self-Advertising:
3. Talking about negative things:
4. Comparing others either with self or with dear ones:
5. Interrupting when others are talking:
6. Not showing respect for others feelings:
7. Pushing decisions onto others:
8. Being Dishonest and Lacking Integrity: