What are the rules of telephone etiquette?

What are the rules of telephone etiquette?

Phone Etiquette

• Answer the call within three rings.
• Immediately introduce yourself.
• Speak clearly.
• Only use speakerphone when necessary.
• Actively listen and take notes.
• Use proper language.
• Remain cheerful.
• Ask before putting someone on hold or transferring a call.

What should you avoid while telephonic conversation?

Top 10 Things to Avoid Doing When You Answer the Phone

• Skip The Speaker Phone. It’s convenient, sure – but it doesn’t give your callers the sound quality they deserve.
• Ditch The Chewing Gum.
• Avoid Distractions.
• Eliminate Inconsistencies.
• Limit Background Noises.
• Don’t Whisper.
• Don’t Shout.
• Do Not Use Poor Equipment.

What do you say at the end of a phone call?

The Most Popular Call-Ending Statements

1. “Thanks for calling and if you have any additional questions, please call us.”
2. “Thanks for calling [COMPANY NAME].
3. “Goodbye, Mr/Mrs [INSERT CUSTOMER NAME], thank you for calling.”
4. “You’ve been speaking with [INSERT ADVISOR NAME] today.

How do I say goodbye on the phone?

Other possible things to say just before “Bye” include: – Receiver/ Caller: “Have a good evening/ day/ weekend/ holiday/ vacation/ day off.” – Receiver/ Caller: “Have fun.”/ “Have a good time.” – Receiver/ Caller: “Take care.”/ “Bon voyage.”

How do you start off a phone call?

You should first offer a greeting to the person who answers, such as hello or hi. These days, most people have Caller ID, but you should still introduce yourself unless the person on the end of the line greets you by name. If you’re calling someone who you know fairly well, your name may be enough.

When to use speak to and speak with?

“To speak with” someone has the connotation that there is a conversation, that two people are talking together. “To speak to” someone connotes the possibility of one person talking at another, as in in a reprimand, senior to junior or authority figure to subordinate. “To speak with” is the friendlier version.

What is the difference between talk to me and talk with me?

‘Talk with someone’ usually means having a discussion with someone. So, when I say ‘talk to me’, I want somebody to say something to me. ‘Talk with me’ means I want to have a conversation/discussion with them.

Is there a difference between talking and speaking?

Speak usually only focuses on the person who is producing the words: He spoke about the importance of taking exercise and having a good diet. Talk focuses on a speaker and at least one listener, and can mean ‘have a conversation’: Speak focuses only on the person who is producing the words..

What difference between say and tell?

We use say and tell in different ways in reported speech. Say focuses on the words someone said and tell focuses more on the content or message of what someone said: ‘Hello,’ she said..

When I use say or tell?

The difference between say and tell

1. Say something vs tell someone something. Generally speaking, you can use say and tell as follows: You say something BUT you tell someone something.
2. Say something to someone. Tell is used with an indirect object (e.g. tell me something, tell John something…) ‘Say’ is usually used without an indirect object.

How does talking differ from speaking hearing from listening?

Hearing is simply the act of perceiving sound by the ear. If you are not hearing-impaired, hearing simply happens. Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences.

Which is better listening or hearing?

Hearing is much easier than listening because hearing is an involuntary physical ability involving the ears. No conscious effort is required. As one of the five senses, hearing happens all the time and is the involuntary receiving of sound vibrations or waves through our ears.

Why is listening better than hearing?

Listening is different than hearing because it involves much more than the reception of sound by the ear. Instead, listening is an active process where the ear receives information and the brain processes it in ways that make it understandable and utilized by the listener and ultimately the sender of the information.

What’s the difference between listening and active listening?

Passive listening is one-way communication where the receiver doesn’t provide feedback or ask questions and may or may not understand the sender’s message. Active listening includes responses that demonstrate that you understand what the other person is trying to tell you about his or her experience.