What are the most important skills of a receptionist?

What are the most important skills of a receptionist?

Here are examples of the soft and hard skills receptionists typically have:

• Written and verbal communication skills.
• Customer service.
• Multitasking and prioritizing.
• Dependability.
• Familiarity with Microsoft Office.
• Problem-solving.
• Ability to work under pressure.
• Attention to detail.

How can I be an amazing receptionist?

My 7 tips for being a great receptionist:

1. Always welcome people with a warm welcome and a smile.
2. Be upbeat.
3. Continuing on, for goodness sake SMILE.
4. Keep a daybook by your side and write notes on EVERYTHING.
5. Don’t get too involved with people.
6. One job at a time.
7. Be transparent.

How do you greet a phone call?

Greet the Caller

1. Greet the caller in a friendly and enthusiastic manner such as “Good morning or good afternoon”.
2. State your company name. For example, “This is Office Skills Training”.
3. Introduce yourself to the caller. For example “Sue Bunting speaking”.
4. Offer your help. For example, “how may I help you?”

How do receptionists transfer calls?

If the call is ringing in, it is redirected before you answer it.

1. Place a call to the person you want to transfer the call to.
2. Speak with the other person when they answer.
3. When you’re ready to transfer the call, select one of the two calls in the Call Console.
4. The calls are connected and removed from the Call Console.

How do you answer an incoming call?

To answer the call, swipe the white circle to the top of the screen when your phone is locked, or tap Answer. To reject the call, swipe the white circle to the bottom of the screen when your phone is locked, or tap Dismiss.

How do you politely answer a phone call?

Answering Calls

1. Try to answer the phone within three rings.
2. Answer with a friendly greeting.
3. Smile – it shows, even through the phone lines; speak in a pleasant tone of voice – the caller will appreciate it.
4. Ask the caller for their name, even if their name is not necessary for the call.

When dealing with an angry caller Do you remember the phrase?

Terms in this set (25) How many triage levels are there? Which level of triage represents a “low-risk” problem? When dealing with an angry caller remember the phrase: “You cannot combat anger with anger.”

Who says hello first on phone?

Telephone. The use of hello as a telephone greeting has been credited to Thomas Edison; according to one source, he expressed his surprise with a misheard Hullo. Alexander Graham Bell initially used Ahoy (as used on ships) as a telephone greeting. However, in 1877, Edison wrote to T. B. A.