What do you call the person behind the counter in a hotel?

What do you call the person behind the counter in a hotel?

Hotel lobby attendants are one of the very first people you see in a hotel. They are usually dressed professionally and welcomingly, standing in critical positions around the lobby or behind a desk waiting on other guests.

What is a hotel front desk worker called?

desk clerks

What is lobby attendant?

Lobby attendants play a primarily customer service role, greeting patrons at hotels, theaters and other public venues. Called ushers and ticket takers at some organizations, they ensure orderly conduct among guests and address patrons’ questions and concerns.

What are people that work in a hotel called?

I understand that a hotelier is “someone who owns or manages a hotel” (reference), much like a hotelkeeper (reference). However, these functions (owning and managing) are far too specific, the same way a concierge, a receptionist and a hotel desk clerk are.

What is hotel room attendant?

A room attendant is responsible for managing guest rooms, ensuring its safety and comfortability for the guests. A room attendant must have excellent customer service and organizational skills to keep the highest customer satisfaction.

What are the position in a hotel?

10 Most Popular Types of Hotel Jobs

1. Resort Manager. A resort manager supervises resort operations.
2. Hotel Manager. A hotel manager is charged with ensuring all aspects of the hotel run smoothly.
3. Hotel Sales Manager.
4. Housekeeping Manager.
5. Hotel Maintenance Engineer.
6. Concierge.
7. Front Desk Receptionist.
8. Night Auditor.

What qualifications do I need to work in a hotel?

Hospitality qualifications

• Diploma of Higher Education.
• Foundation Degree.
• Bachelor’s Degree.
• Graduate apprenticeship.

What do hotel receptionists get paid?

How much does a Hotel Receptionist make? As of Jul 3, 2021, the average hourly pay for a Hotel Receptionist in the United States is $12.75 an hour.

What skills do you need to be a hotel receptionist?

You’ll need:

• customer service skills.
• sensitivity and understanding.
• to be thorough and pay attention to detail.
• patience and the ability to remain calm in stressful situations.
• the ability to work well with others.
• excellent verbal communication skills.
• administration skills.
• the ability to understand people’s reactions.

What skills do you need to work front desk at a hotel?

Front Desk Resume Skills

• Customer Service.
• Courteousness & Professionalism.
• Interpersonal Skills.
• Data Entry.
• Time Management Skills.
• Guest Reservation System.
• Technical Skills.
• Point of Sale (POS)

How many hours does a hotel receptionist work?

The night shift is usually manned by a dedicated night team and it is unusual for a Hotel Receptionist to cover the shift from 23.30 to 7.30. However, you may wish to cover some night shifts to get a better understanding of the work processes at night. A Hotel Receptionist can be expected to work five days in a row.

What is the duties of a receptionist in a hotel?

Check-in Guests Hotel receptionists greet incoming guests and welcome them to the hotel. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. They also arrange for luggage to be brought to rooms upon request.

Are hotel receptionists stressful?

Hotel front desk agent: the skills behind the job description. Let me be honest with you: my experience as a hotel front desk agent was wonderful and stressful! Sure, I met great people and learned a lot, however, I had little time for myself and had to quickly learn how to deal with stress.

What do you say when you enter a hotel?

Sample Conversation

1. Receptionist: Hi there.
2. Guest: Yes, sorry.
3. Receptionist: That’s no problem.
4. Guest: Oh, really.
5. Receptionist: The hotel isn’t booked this week, so it’s not a problem.
6. Guest: The room was great.
7. Receptionist: I’m glad you liked it.