What is an organizational chart in Hospitality Management?

What is an organizational chart in Hospitality Management?

A hotel organizational structure is a comprehensive plan by a hotel owner to define departmental activities and responsibilities. This structure brings order to every aspect of hotel operation from the front desk and room service to the human resources department.

How is the hospitality industry structured?

Hospitality industry has four distinct business segments: (a) ownership of hotels; (b) leasing of hotels; (c) management of hotels; and (d) brand ownership/franchisor.

What is the hierarchy of a hotel?

According to salary charts from Indeed.com, other managerial employees–listed from higher paid to lower paid positions–include the regional director of sales and marketing, human resources director, events director, events coordinator or assistant director, banquet manager, restaurant director or manager, supervising …

What is the highest position of front office?

Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.

What are front office operations?

The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm’s front office operations. The functions of the front office generally generate the majority of revenue for a firm.

What are the basic activities of front office?

Basic Responsibilities of Front Office Department

• Creating guest database.
• Handling guest accounts.
• Coordinating guest service.
• Trying to sell a service.
• Ensuring guest satisfaction.
• Handling in-house communication through PBX.

What is the role of front office personnel?

Front Office Duties and Responsibilities Answer the phone, take messages, and redirect calls to appropriate offices. Prepare outgoing mail (envelopes, packages, etc.) Operate office equipment, such as photocopier, printers, etc.

Why the front desk position is so important?

Your receptionist is quite often the first person that a customer, candidate, or client interacts with when making contact with your organization, so they are essentially the face and voice of your company and for this reason, they play an extremely important role in the representation of your organization.

What are receptionist duties?

Receptionist duties and responsibilities of the job Diary management and management of meeting rooms. Possibly handling event coordination, both internally and externally. Handling queries and complaints via phone, email and general correspondence. Greeting all visitors. Transferring calls as necessary.

What qualities do you need to be a receptionist?

10 Personality Traits of a Great Receptionist

• Being open to new people and ideas.
• Being friendly and polite.
• Being sociable.
• Being judicious and careful.
• Able to control emotions.
• Able to empathize with others.
• Ability to work under Pressure.
• Ability to remain calm.

What is the function of front desk?

Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc.