What is front office etiquette?

What is front office etiquette?

Etiquettes and Manners for Hotel Staff / Front Office Staff. Always greet guest and colleagues with a smile and maintain a friendly and pleasant expression. Stand upright, do not fold your arms in front of the guest. Keep your hands out of your pockets.

What are the duties and responsibilities of front office staff?

Following are the most basic responsibilities a front office can handle.

• Creating guest database.
• Handling guest accounts.
• Coordinating guest service.
• Trying to sell a service.
• Ensuring guest satisfaction.
• Handling in-house communication through PBX.

What is etiquette give example?

Etiquette is defined as the formal manners and rules that are followed in social or professional settings. The rules of writing a thank you note are an example of etiquette. The rules for such forms, manners, and ceremonies.

What are the examples of etiquette?

Basic Etiquette

• Be yourself – and allow others to treat you with respect. Let this one sink in, ladies.
• Say “Thank You”
• Give Genuine Compliments.
• Don’t be Boastful, Arrogant or Loud.
• Listen Before Speaking.
• Speak with Kindness and Caution.
• Do Not Criticize or Complain.
• Be Punctual.

What is etiquette skills?

In a nutshell, it is an unwritten code of behaviours, designed to ease social interactions in both our personal and business lives. Respect, kindness and consideration sit at the very heart of modern etiquette and these principles should inform our conduct and behaviour at all times.

What are the basic principles of office etiquette?

Basic office etiquette rules

• Be friendly to new employees. Take the time to introduce yourself to new employees and explain what your role is.
• Watch your body language.
• Don’t be late.
• Minimise the jargon.
• Dress appropriately.
• If your sick stay home.
• Respect coworkers down time.
• Knock before you enter.

What are office etiquettes?

Work etiquette is a code that governs the expectations of social behavior in a workplace. Work etiquette includes a wide range of aspects such as body language, good behavior, appropriate use of technology, etc. Part of office etiquette is working well with others and communicating effectively.

What is the most important element of professional etiquette?

Elements of Business Etiquette

• Politeness. Some of the most important words or phrases to remember are “thank you”, “please” and “you are welcome”.
• Courtesy. It is always a good idea to express your appreciation, but remember that expensive gifts can be considered bribes by some people.
• Manners.
• Punctuality.
• Professionalism.
• Positive Body Language.

Do and don’ts in office?

It is important to behave well at the workplace to earn respect and appreciation. Let us go through some Do’s and Don’ts at workplace: Never adopt a casual attitude at work. Your office pays you for your hard work and not for loitering around.