What is the highest position in Front Office Department?
Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.
What is the importance of the front office?
Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. It is the first and the last department where a guest interacts. The Front Office Department is responsible for creating first hand impressions regarding the level of services and facilities provided.
What are the positions in the front office operations?
The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk, and elevator operator. Not all of these positions are found in every lodging establishment.
What are the 5 areas of front office department?
Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc.
What is front office management?
A Front Office Manager is a person who is responsible for making supervisory decisions regarding the front desk / reception of a hotel or hospitality establishment. Front Office Managers ensure that guests have a pleasant experience while checking into a hotel.
What is the relationship between housekeeping and front office?
As guest check out, the front office notifies housekeeping. Housekeeping ensures that these rooms are given top priority in servicing, so that clean rooms are available for sale. To ensure efficient rooming of guests, both housekeeping and front office must inform each other of changes in a room’s status.
Why is a receptionist important?
It’s impossible to juggle your daily tasks with the duties of a receptionist all on your own. A receptionist eliminates phone interruptions, prioritizes each call and is able to present you with an organized overview of every interaction they have.
What is required of a receptionist?
Receptionist responsibilities include: Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls. Receiving and sorting daily mail.
What do you wear to a receptionist interview?
A pocket square should be fine, as long as it’s not overly dramatic. If you choose not to wear a suit, dress fairly conservatively in slacks and a sport coat; however, the combination of a cardigan, tie, shirt and dress slacks also is acceptable menswear for a receptionist interview.