What is the purpose of the hotel?

The primary purpose of hotels is to provide travelers with shelter, food, refreshment, and similar services and goods, offering on a commercial basis things that are customarily furnished within households but unavailable to people on a journey away from home.

Why is concierge important in hospitality?

The concierge provides information, advice, guidance and assistance to hotel guests in all manner of things, including hotel services, entertainment, recreation facilities, restaurants, luggage, transport, sightseeing etc.

What security measures are taken to protect guest and their property?

The security measures taken to protect guest and their property is by having security officers on the premises regularly monitoring the hotel. Equipment installed, such as closed-circuit television cameras, smoke detector and fire alarms.

Which areas is the front office manager responsible for overseeing quizlet?

The front office manager is responsible for overseeing the operation and is responsible for ensuring guest services exceed guest expectations.

What hotel position is responsible for caring for guests requests and questions about local restaurants and attractions?

What position is responsible for caring for guests’ requests and questions about local restaurants and attractions? The housekeeping department makes up about 10 percent of the staff at an average hotel.

What is front office manager in hotel?

A Front Office Manager is a person who is responsible for making supervisory decisions regarding the front desk / reception of a hotel or hospitality establishment. Front Office Managers ensure that guests have a pleasant experience while checking into a hotel.

What are the basic qualities of front office manager?

5 Essential Characteristics of a Good Front Desk Officer

Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a fake smile.
Strong Attention to Detail. The front desk takes a certain amount of care.
Ability to Multitask. The optimal front desk person must also be an excellent multitasker.
Discretion.
Team Player.

What are the qualities of a good front office manager?

5 Qualities to Look for in Office Managers

Optimism. Your office manager may be the first person someone meets when they enter your office.
Initiative and the Anticipation of Needs.
Active Interest in the Company’s Well-Being.
Excellent Communication Skills.
The Ability to Be Accessible and Friendly.

What are the qualities of front office staff?

Attributes of Front Office Personnel

Personal hygiene.
Calmness.
Diplomacy.
Retention ability.
Good manners.
Cheerfulness.
Problem solver.
Reference point.

What is the role of front office?

The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out.

What is front office personality?

A warm personality, and smart appearances. A keen interest in people, and polite and courteous nature. Poise under pressure, keeping his cool and problem solver. A desire to be helpful, but also diplomatic and tactful.

What are the functions of front office?

Basic Responsibilities of Front Office Department

Creating guest database.
Handling guest accounts.
Coordinating guest service.
Trying to sell a service.
Ensuring guest satisfaction.
Handling in-house communication through PBX.

What are the main areas of front office?

What Is the Front Office?

On a conceptual level, the operations of many firms are divided into three parts: the front office, the middle office, and the back office.
The front office is typically composed of customer-facing employees, such as the marketing, sales, and service departments.

What are the 8 sections in the front office department?

Sections of front office department in hotels

DESINGED BY, SUNIL KUMAR FRONT OFFICE DEPARTMENT SALE OF HOTEL ROOMS.
SECTIONS OF FRONT OFFICE DEPARTMENT IN HOTELS.
SECTIONS OF FRONT OFFICE  Reservation ,  Reception,  Registration,  Bell desk,  Concierge (information desk).

What are the types of front office?

How many types of Front Office?

On-premise hotel front office – regular front office with proper staff and computer + server.
Hybrid hotel front office – new system or trend for a budget class hotel with limited service (self-check-in system – just one employee will be monitoring things)

What are the duties and responsibilities of front office staff?

Front Office Job Summary

Greet clients and set a positive office atmosphere.
Answer the phone, take messages, and redirect calls to appropriate offices.
Organize and maintain files and records; update when necessary.
Create and maintain updated documents and spreadsheets.
Oversee sorting and distribution of incoming mail.

What are the front office department?

What is Front Office Department? It is the one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel. The staff of this department is very visible to the guests. Front office staff handles the transactions between the hotel and its guests.

What is the highest position in Front Office Department?

Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.

What is front office hierarchy?

FRONT OFFICE ORGANISATION Front office manager Reservation manager Reservation agents Lobby manager Bell captain Bell boys Concierge Van drivers Assist. FO manager Receptionist Telephone operators Information desk clerk Head cashier cashier Night manager Night auditor Night clerk.

What is front office technology?

Front desk technologies include the various technologies used by front desk employees to serve customers. This technology, generally utilized by employees at the front desk, cashiers, housekeeping, and reservation departments, is essential in managing guest service experiences.

How information technology can benefit front office?

Computerized front desk technology enables the agent to perform check-in duties ranging from room availability and reservations, to inventory, pricing and guest data capture. Front desk technology provides the agents with real-time information to facilitate efficiency and minimize wait time.

How do hotels use technology?

The most apparent manifestation of technology in the hotel industry is hotel bookings. The internet also obviously makes accessing information easy, and transparent. Data such as check-in and checkout times, rates, facilities on offer, and other key details allow guests to make informed decisions.

What is the role of operations in hotel administration?

Operations Managers oversee the entire operation of a hotel. An Operations Manager can be in charge of many aspects of a hotel’s functions, including housekeeping, human resources, facilities, security, public relations, social media, food and drink service, sales and financials.

What are the main duties and responsibilities of a hotel manager?

Hotel manager: job description

recruiting, training and supervising staff.
managing budgets.
maintaining statistical and financial records.
planning maintenance work, events and room bookings.
handling customer complaints and queries.
promoting and marketing the business.
ensuring compliance with health and safety legislation and licensing laws.

What do hotel operations managers do what are his her duties and responsibilities?

OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES: Fully responsible for all aspects of all departments. Support and work with all Head of Departments in all aspects of running this hotel. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

How can I run a successful hotel?

Success in the Hotel Industry: 8 Things That Keep You on Top

The hotel industry thrives on location.
Keep an eye on those reviews.
Generate great leads.
Give customers an innovative experience.
Keep your guests safe.
Communicate, communicate, communicate.
Give managers flexibility.
Be observant.

What are the factors which make a good hotel?

Let’s discuss the five major factors which are mandatory to consider when you are finalizing the hotel.

Hotel Location: If you are on a leisure trip, make sure that the hotel is located in the proximity of all the tourist destinations.
Hotel Amenities:
Testimonials/ Reviews:
Accessibility:
Value:

How much do 5 star hotels make?

The average 5 star hotels monthly salary ranges from approximately ₹ 13,417 per month for Steward to ₹ 35,000 per month for Sales Representative.