What should a hotel front desk resume include?
Front Desk Resume Skills
- Customer Service.
- Courteousness & Professionalism.
- Interpersonal Skills.
- Data Entry.
- Time Management Skills.
- Guest Reservation System.
- Technical Skills.
- Point of Sale (POS)
What are the duties of a front desk receptionist at a hotel?
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms.
What skills do you need to work front desk at a hotel?
They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone.
- Greeting.
- Nonverbal Communication.
- Oral Communication.
- Phone Etiquette.
- Formality.
- Adherence to Policies and Procedures.
What is the person at the front desk of a hotel called?
The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks.
What skills do you need to be a hotel receptionist?
You’ll need:
- customer service skills.
- sensitivity and understanding.
- to be thorough and pay attention to detail.
- patience and the ability to remain calm in stressful situations.
- the ability to work well with others.
- excellent verbal communication skills.
- administration skills.
- the ability to understand people’s reactions.
What do employers look for in a receptionist?
Good communication skills are the baseline for being a good receptionist. What employers are really looking for is someone who can be empathetic and understanding, and can build a rapport with co-workers and visitors. Receptionists should be able to assist and direct all visitors while maintaining a friendly rapport.20
What are the document handled by a receptionist?
The documents handled by a receptionist are explained below: Visitor’s book or record: A visitor’s book in an organization is used to record information about the visitor or caller and what the visitor has come to do in the organization.13
What are the strengths of a receptionist?
As you make your hiring criteria more specific, be sure you include the following six traits as you look to fill the job of a receptionist:
- Effective communication.
- Professionalism.
- Interpersonal aplomb.
- Multitasking capabilities.
- Organizational abilities.
- Technical prowess.
What is front desk job description?
A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget.
What skills should I list on a resume?
Some important types of skills to cover on a resume include:
- Active listening.
- Communication.
- Computer skills.
- Customer service.
- Interpersonal skills.
- Leadership.
- Management skills.
- Problem-solving.