When making claims or requesting adjustments you should?

When making claims or requesting adjustments you should?

This preview shows page 3 – 5 out of 22 pages. Explanation: C) When you’re making a claim or requesting an adjustment, open with a statement of the problem; then, provide specific details in the body, and present facts honestly and clearly.

When making a routine request you should begin with quizlet?

a clear statement of the main idea or request. A routine request opens by explaining what you are requesting, followed by_______________ for your request, then a brief closing. You just studied 23 terms!

What is routine communication?

Routine Communication. Much of the communication you are called upon to write in public relations will entail delivering routine messages such as requests for information or action, replies to customers, and explanations of events or systems.

What is the most important goal of a routine business message?

One primary goal for routine requests is to retain goodwill with the recipient. involved providing guidelines for how employees should communicate and cooperate with one another. -make steps stand out clearly by enumerating each one. This helps your reader keep track of your progress completing the tasks.

What goodwill techniques can you use in routine messages?

What goodwill techniques can you use in routine messages? You can respond with understanding, you can apologize if it is necessary, you can give a solution to the problem or even throw something in for free.

What is the advantage of front loading a routine message?

What is the advantage of front-loading a routine message? It ensures that the tone of your message is other-oriented. It enables you to elaborate on non-important matters at the end. It is an efficient way to make an email less bulky.

Which of the following is characteristic of a strong routine message?

Which of the following is characteristic of a strong routine message? Messages that provide directions and messages that set expectations both involve telling others what to do.

When conducting a fair test on a routine message the most important aspect to consider is respect?

When conducting a FAIR test on a routine message, the most important aspect to consider is respect. False. For routine messages, the most important aspect of the FAIR test is checking for accuracy—that is, making certain your information is accurate and reliable. This is part of the facts aspect of the FAIR test.

Which of the following is most likely to happen if you do not include all needed information in a routine message?

Which of the following is most likely to happen if you do not include all needed information in a routine message? Your credibility will be at stake and you risk losing it.

Which of the following is a step in the planning stage of a routine or positive message?

Which of the following is a step in planning a routine or positive message? Analyze the situation. The close of routine and positive messages explains what the audience should do next and how it will benefit them.

Which of the following messages generally takes the least time to complete?

Terms in this set (25) Which of the following messages generally takes the least time to complete? front-loaded.

Which step is most important in planning routine messages?

The most important planning step is message structuring. Since routine messages are so common and your readers are likely overloaded with so many other messages and tasks, your primary challenge is to make sure your readers pay attention.

Which element is particularly important for an apology?

Across two studies Lewicki and colleagues found that the most compelling apologies include six distinct elements: Expression of regret. Explanation of what went wrong. Acknowledgment of responsibility.

Which guideline is recommended for messages that express sympathy?

Which guideline is recommended for messages that express sympathy? Handwrite your expression of sympathy whenever possible.

Which of the following is typically included in the reviewing stage of writing an effective?

Which of the following is typically included in the reviewing stage of writing an effective business message? ignoring audience priorities until later. using either/or logic to develop the message. exaggerating the problem.

What is the primary challenge in developing routine messages?

What is the primary challenge in developing routine messages? Making sure that your readers pay attention.

What action is most likely to lower a person’s credibility?

Which of the following is most likely to lower a person’s credibility? avoid faulty cause/effect claims. As you analyze business issues, you are often trying to identify causes and effects. To build well-reasoned business positions, you should avoid faulty cause/effect claims.

What is the most likely impact of slanting facts?

What is the most likely impact of slanting facts? It reduces the credibility of a business message.

What is the first step in the aim planning process?

Terms in this set (35)

1. AIM Planning Process. 1 – Audience analysis.
2. Audience Analysis. Identify reader benefits and constraints.
3. Idea development.
4. Message Structure.
5. Audience Analysis Components.
6. Identifying Reader Benefits.
7. Identifying Reader Constraints.
8. Considering Reader Values and Priorities.

What is the goal of the AIM planning process?

The AIM planning process unleashes your best thinking and allows you to deliver influential messages. The AIM Planning Process focuses on three areas: (1) Audience analysis; (2) Idea development; and (3) Message structuring (see Figure 5.3).

What is the aim planning process for persuasive messages?

The AIM planning process for persuasive messages involves extensive planning. Understanding your audience involves carefully identifying their needs and wants, understanding how they best learn and process information, and understanding which methods of influence most impact them.

What qualities in a persuasive message are most likely to elicit a positive response?

If you employ ______ wording in your persuasive message, audiences will tend to notice the benefits instead of the drawbacks of your product. What qualities in a persuasive message are most likely to elicit a positive response? logical appeals.

When business thinkers are mentally flexible?

When business thinkers are mentally flexible, they possess the ability to -Understand contrasting views. 12. To break out of the reputation of an inexperienced newcomer, you should – ask your boss for ideas about improving your professional reputation 13.

What is an advantage of using the fair test to review business documents?

Which of the following is one of the advantages of using the FAIR test to review business documents? It enables business writers to be more concise. It helps ensure that there are no logical errors in the message.

Why is it necessary to ensure that business messages are accurate?

(quality of being very close to the truth or true number), like level of detail, strongly hits/affects the readers’ perceptions of the writer’s believability. Just one incorrect statement can lead readers to dismiss a whole message and lower their trust in the writer’s future communications also.

Which of the following are the effects of a positive workplace attitude?

When workplace attitudes are more positive, companies benefit in the form of higher safety and better customer service, as well as higher company performance. There is a connection between a company’s ethics climate, work attitudes, and citizenship behaviors demonstrated by employees.